contact us
Level 10 Eurospa
#204 1025 Cliffe Ave.
Courtenay BC Canada
V9N 2J9
250.334.0209
info@level10eurospa.com

H O U R S
Monday and Saturday 9am-5pm   
Tuesday and Thursday 9am-8pm   
Wednesday and Friday 9am-6pm 

all our products and services are 100% guaranteed
Spa Etiquette

PHONES/ELECTRONIC DEVICES

We are proud to offer an environment of tranquility and ask in consideration of others that you kindly silence cell phones/electronic devices and that children are not brought to the spa unless they have a scheduled appointment.

PUNCTUALITY

As all appointments are scheduled for specific start and end times, please arrive a few minutes early to fill out any necessary paperwork and to ensure you will receive your full service.   

COMFORT

Professional draping techniques are practised to ensure privacy and comfort. Bathrobes, slippers and disposable undies are provided. We encourage you to communicate your needs throughout your treatments - your comfort is our priority.

CANCELLATION POLICY 

 At Level 10 we understand that your time is very valuable and we hope you appreciate that ours is as well. We request and appreciate 24 hours cancellation/rescheduling notice for all services.  A minimum of 48 hours cancellation notice is appreciated for all packages and blocks of multiple services. 

If 48 hrs notice not provided, you may be charged for the appointment.

A 10% deposit is required to secure group bookings (A 50% charge of all bookings is applied if one week cancellation notice not provided.)

NO SHOWS

No shows – we appreciate that life happens however, after 3 ‘no shows’ we will require full pre-payment of any service booked to secure the appointment space. Thank you.

Tax and gratuities not included in prices.

Prices subject to change without notice.

PLEASE NOTE: certain services may not be suitable due to pregnancy or certain medical conditions such as diabetes, cancer, and low or high blood pressure. Please advise us and we can help answer any questions you may have.

Proud to be a Certified Green Circle Salon. 
100% of our hair, foil, colour tubes, papers, plastics and excess chemicals are recycled and/or re-purposed in an environmentally responsible way.  We keep people and the planet beautiful!

"We promise your every visit a beautiful experience"
250.334.0209 
#204 1025 Cliffe Ave. Courtenay, BC V9N2J9